Return & Refund Policy

We want you to love your purchase! If you're not 100% satisfied, we’re here to help.

Returns

You have **30 days** from the date of delivery to return an item. To be eligible for a return:

• The item must be unused and in the same condition you received it.
• It must be in the original packaging.
• Proof of purchase (receipt or order confirmation) is required.

Refunds

Once we receive your return, we will inspect it and notify you. If approved, the refund will be processed within **5-7 business days** to your original payment method.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@joyventure.com.

Non-Returnable Items

• Gift cards
• Downloadable software products
• Personalized or custom-made items

Shipping Returns

To return your product, mail it to:

JoyVenture Returns
123 JoyVenture Street, Paris, France

You will be responsible for return shipping costs unless the return is due to an error on our part.

Need Help?

If you have any questions about returns or refunds, contact us at support@joyventure.com.